All orders placed on bootsanas.com are reviewed and prepared for dispatch within the processing window displayed at checkout. Orders placed on weekends or public holidays enter the processing queue on the next business day. Hong Kong Yunnei Technology Co., Limited may hold an order when payment verification or address confirmation is required. A confirmation message is sent to the email address supplied during checkout once payment is authorized, and a second message is sent when the parcel leaves the warehouse.
Shipping options and their costs are presented at checkout before payment is completed. Carrier transit time depends on the destination country, the selected service level, and customs clearance. Delivery timelines are estimates supplied by the carrier and are not guaranteed. Hong Kong Yunnei Technology Co., Limited does not promise same-day or next-day delivery on any route. Customers in remote regions may experience longer transit times than customers in major metropolitan areas. Once a parcel is handed to the carrier, the carrier controls the physical delivery schedule.
The shipping charge for an order is calculated at checkout and added to the merchandise total. Import duties, value-added tax, and customs brokerage fees are the responsibility of the recipient. Hong Kong Yunnei Technology Co., Limited does not reimburse these charges under any circumstance. A parcel refused at the border because of unpaid duties is returned to the sender, and the customer bears every cost associated with that return.
A tracking number is issued for every dispatched order and transmitted to the email address supplied at checkout. Tracking data is generated by the carrier and updates when the carrier scans the parcel. A tracking status that has not changed for several days does not mean the parcel is lost. Customers must contact the carrier first when tracking information appears incorrect, then contact Hong Kong Yunnei Technology Co., Limited at [email protected] when the carrier cannot resolve the issue.
Customers may request a refund for any eligible item within exactly 14 days of delivery without providing a reason. The 14-day period begins on the date the carrier marks the parcel as delivered. A request submitted after the fourteenth day is refused, and the item cannot be returned for a refund. To qualify, the item must be unused, unworn, unaltered, and in its original packaging with all original tags attached. The item must be free of scuffs, stains, odors, and signs of outdoor wear. Hong Kong Yunnei Technology Co., Limited inspects every returned item and may reduce or decline a refund when the item fails these conditions.
The buyer completely bears the return shipping costs. Hong Kong Yunnei Technology Co., Limited does not issue prepaid return labels, does not reimburse postage, and does not compensate customers for carrier fees, packing materials, or insurance purchased for a return shipment. Return shipping charges are non-refundable. Customers must use a trackable and insured service, because Hong Kong Yunnei Technology Co., Limited cannot process a refund for a parcel that is lost or damaged in transit back to the warehouse.
Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. This 7-day claim window matches the requirement stated in the Terms of Service and is strictly enforced. The claim must include the order number, photographs of the item, photographs of the outer packaging, and a description of the defect. Claims submitted after the seventh day following receipt are refused. Customers must retain the item, the packaging, and all accessories until the claim is resolved.
Step 1. Send a return request to [email protected] within 14 days of delivery. State the order number and the reason for the return.
Step 2. Wait for written authorization from Hong Kong Yunnei Technology Co., Limited. Returns sent without authorization are refused.
Step 3. Place the eligible item in its original packaging with all tags attached and insert the authorization reference inside the parcel.
Step 4. Ship the parcel through a trackable and insured carrier at your own expense. The recipient must be Hong Kong Yunnei Technology Co., Limited, the contact phone is +852 4447 1993, and the specific return address is FLAT/RM 903 9/F HART AVENUE PLAZA 5-9 HART AVENUE TSIM SHA TSUI KL.
Step 5. Send the tracking number to [email protected] immediately after dispatch.
Step 6. Wait for inspection. Hong Kong Yunnei Technology Co., Limited examines the item after arrival and sends the inspection result by email.
Approved refunds are issued to the original payment method. The refund arrival time is at least 14 days from the moment Hong Kong Yunnei Technology Co., Limited approves the request. This period covers inspection, internal approval, and bank or payment processor settlement. Customers must allow at least 14 days before contacting Hong Kong Yunnei Technology Co., Limited about a refund that has not appeared.
PayPal refunds take at least 14 days to reach the customer account. In some regions, local laws require up to 30 days for PayPal refunds, and Hong Kong Yunnei Technology Co., Limited complies with those legal requirements. Customers who paid with PayPal must allow the full legal period applicable in their region before requesting an escalation.
A returned item that fails the eligibility conditions is held and shipped back to the customer at the customer's expense, or discarded when the customer refuses to pay return postage. Returns sent after the 14-day period, returns without authorization, and parcels missing original packaging are not eligible for a refund.
A cancellation request submitted before dispatch is processed without charge. Once the parcel has left the warehouse, cancellation is no longer possible, and the customer must follow the return process described above.
Questions about shipping or returns can be sent to [email protected] or directed to +852 4447 1993. Written correspondence can be mailed to FLAT/RM 903 9/F HART AVENUE PLAZA 5-9 HART AVENUE TSIM SHA TSUI KL. Hong Kong Yunnei Technology Co., Limited answers every shipping and return enquiry through these channels.
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